Privacy Policy
Lockout Music Studios and the LMS Access app · Effective November 5, 2026
Level 1 Promotion, Inc., doing business as Lockout Music Studios and Lockout Creative Offices ("we", "us"), licenses music rehearsal studios and creative offices in California and Nevada. This policy explains what information we collect through the LMS Access app (iPhone and Android), our customer website at lmsaccess.app and lms-customers.netlify.app, our text line and our buildings, how we use it, and the choices you have.
Who this covers
Licensees, the add users and authorized payers a licensee adds to their studio, hourly studio customers, and people who contact us or tour a studio. The app is for current licensees and their add users; accounts are set up by our staff, and there is no public sign-up. Our services are not meant for anyone under 18, and we do not knowingly collect information from children.
What we collect
| Information | What it is | Why |
|---|---|---|
| Contact details | Name, email, mobile number, mailing address, and the add users you enter | Your account, receipts, notices and support |
| Payment information | Card details are entered with our card processor (Stax) and bank accounts are linked through Plaid. We keep payment records (amount, date, last 4 digits, status), not full card or bank numbers | Licensing fees, deposits, autopay and refunds |
| Identity and screening | Photo ID check (Veriff) and a background check (Searchbug) for new licensees and add users, done with your consent | Building safety and license approval |
| Agreements | Your signed license agreement and other documents you sign (SignWell) | Your license terms |
| Door access | Which door you opened, when, and whether it worked; backup keypad codes issued to you | Opening doors, security and support |
| Device identifier | An ID for the phone your door access is linked to. In the app this comes from a security key stored in your phone's secure hardware; the key itself never leaves the phone | Making sure only your phone opens your doors |
| App diagnostics | Which app, browser or home-screen icon a door screen was opened from, and error details | Fixing problems and spotting shared logins |
| Photos | Photos you choose to send us, such as move-out photos | Move-outs and support |
| Messages and calls | Texts, emails and calls with our team, including call recordings (you hear a notice at the start of recorded calls) | Customer service and records |
| Building WiFi | On our login WiFi: your phone number, the devices you register, when they are connected and at which building, data used and the types of apps used. We never record the websites you visit or the content of your traffic | WiFi access, network health and building security (see Addendum D of the license agreement) |
What the app does not collect
- Location. At a few doors the app may ask for your location to confirm you are at the building. That check runs on your phone; your coordinates are not sent to us.
- Bluetooth. The app uses Bluetooth only to talk to your studio lock when you are standing at it. The lock's keys stay on our server, and the phone only carries encrypted messages between the lock and us.
- Contacts, photos library, browsing history, health data or advertising IDs. The app has no ads and no third-party analytics or tracking.
How we use information
- To run your license: billing, payments, door access, add users, maintenance and support.
- To keep our buildings and customers safe, including identity and background checks, door logs, and preventing shared or misused logins.
- To send you account messages: receipts, invoices, door instructions, notices about your studio and replies to your questions. Some replies to texts may be written by an automated assistant on our behalf.
- To meet legal, tax and accounting obligations and to enforce our agreements.
We do not sell your personal information, share it for cross-context advertising, or use it to track you across other companies' apps or websites.
Who we share it with
Only the service providers that help us run our business, under contracts that limit how they use it:
- Payments: Stax (cards) and Plaid (bank accounts)
- Messages: Twilio (texts and calls) and Resend (email)
- Screening and signatures: Veriff (ID), Searchbug (background checks) and SignWell (agreements)
- Doors and WiFi: our lock and access providers (Sifely, YoLink) and network provider (Cisco Meraki)
- Hosting and processing: Supabase and Netlify, and Anthropic for the automated assistant that helps answer messages
- Our accountants and legal advisors, and authorities when required by law or to protect people or property
If you are an add user or authorized payer, the licensee who added you can see your name, your approval status and whether your access is on. A licensee cannot see your ID or background check results.
How long we keep it
We keep account, payment and agreement records for as long as your license is active and afterwards as long as the law and our accounting obligations require (generally seven years). Door logs and app diagnostics are kept for as long as they are useful for security and support. WiFi records are kept as described in Addendum D.
Security
Information is encrypted in transit. Door access is tied to one phone, logins use a PIN or a one-time link sent to the phone or email on file, and staff access is limited to what their job needs. No system is perfectly secure, so please keep your PIN private and tell us right away if your phone is lost.
Your choices and rights
- Update your contact details in the app (Account), or ask us to.
- Ask for a copy of your information, a correction, or deletion of your account. See Delete your account. Some records (payments, signed agreements, tax records) must be kept even after an account is closed.
- Stop marketing texts by replying STOP. Account messages about your license may still be sent.
- Residents of California, Nevada and other states may have additional rights under their state's privacy laws. Contact us and we will respond as the law requires. We will not treat you differently for using these rights.
Changes
If we change this policy, we will post the new version here with a new effective date, and tell licensees about significant changes.
Lockout Music Studios (Level 1 Promotion, Inc.)
Text or call: (562) 600-6117
Email: sales@lockoutmusicstudios.com