Delete your account

LMS Access · Lockout Music Studios

You can ask us to delete your LMS Access account and the personal information that goes with it at any time. Send the request from the phone number or email on your account so we can confirm it's you:

Text "Please delete my LMS Access account" to (562) 600-6117
or email sales@lockoutmusicstudios.com.

What happens

• We confirm the request with you within 2 business days and complete it within 30 days.
• Your app login, linked phone, door access, saved payment methods, linked bank accounts and add-user records are removed.
• If you hold an active studio license, deleting the app account does not end the license. Your doors open only through the app, so we will talk through moving out or other ways to get in first.
• Some records must be kept even after deletion: payments and invoices, signed agreements, and tax and accounting records (generally seven years), and records we need for building security or legal claims.
• Add users and authorized payers can ask the same way; the licensee is told that your access was removed.

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